Shipping & Returns

Orders over $150 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

All orders placed prior to 3pm Eastern Time Monday-Friday will be processed the same day. Orders placed after 3pm Eastern Time Monday-Friday will be processed the following day. Orders placed after 3pm Eastern Time on Friday and all orders placed Saturday through Sunday will be processed on Monday.

All orders placed prior to 3pm Eastern Time Monday-Friday will be shipped the same day. Orders placed after 3pm Eastern Time Monday-Friday will be shipped the following day. Orders placed after 3pm Eastern Time on Friday and all orders placed Saturday through Sunday will ship on Monday.

You can select ground, 3rd day, 2nd day and next day air. Options available depend upon the delivery address. Our premier delivery service is UPS. A street address is required for delivery. Sorry, we currently do not ship to Canada, US Territories, or International.

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. DISCOUNT TRAILER reserves the option to choose the best carrier available at the time of shipment.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (205) 605-0246 Our team is available Monday through Friday  8am – 5pm Central Time or us our online contact form.

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department. Our team is available Monday through Friday 9am to 5pm Eastern Time or use our online contact form.

No we do not. There are no exceptions.

We regret that we are not shipping orders outside the 50 United States at this time.

UPS ground is FREE on orders of $150 or more, or your rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

While many orders will ship directly from our warehouse in Alabaster, AL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship to the 50 United States.

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Returns are subject to a 15% Restocking Fee.

Return shipping is the customer's responsibility.

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.